Increase capacity
Assess additional availability for the selected service.
To verify. Check staff, space, costs and sustainability.
Where should we act to make a service more accessible?
When the constraints are real, a single answer is not enough. The discussion has to hold together timing, resources, appropriateness and people’s point of view.
The question first.
Then the system.
The management must decide how to act on access to a specific service. Increasing supply is one option, but not the only one: before choosing, demand, actual capacity, constraints and priority criteria need to be clarified.
What evidence is needed. Demand per service, schedule availability, missed appointments, team capacity, resources and organisational rules. Data to be checked and scoped with the relevant contacts.
The quality of the discussion
starts with the people at the table.
Who sits at the table is part of the project, not a by-product of the technology. The roles listed here are a proposal to be adapted to the organisation.
ManagementSpecialistsBooking centre (CUP)Health professionsManagement controlUser representatives
The question not to forget
Who lives with the effects, but is not in the room?
People who give up, those facing digital or logistical barriers, staff not present at the table. Direct involvement comes first; a documented representation supplements those voices, it does not replace them.
Not the right answer in advance.
The reasons for each alternative.
These options are illustrative. In the pilot they are reworked from the evidence and constraints of the chosen process.
Reorganise the schedules
Compare criteria and methods for managing appointments.
To verify. Make clinical and organisational constraints explicit.
Reduce missed appointments
Review communication, confirmations and reallocation of appointments.
To verify. Check the inclusiveness and accessibility of the channels.
A documented process.
A verification to agree on.
A reasoned comparison of alternatives, with sources, constraints, points of disagreement, responsibilities and conditions to verify before the choice.
- 01Time needed to prepare the decision
- 02Completeness of sources, constraints and responsibilities
- 03Access indicator agreed for the service
These are proposed criteria, not results already measured. Baseline, sources, timescales and thresholds must be set before launch.
Explore the process / Guided reading
The question is scoped.
The management must decide how to act on access to a specific service. Increasing supply is one option, but not the only one: before choosing, demand, actual capacity, constraints and priority criteria need to be clarified.
Predefined editorial content. It is not a simulation run by an AI model and it does not produce a decision.
It starts with a real questionDoes this question concern you?
Does this question concern you?
Let’s make it concrete.
Bring your organisation’s context. The first step is to understand whether the conditions exist for a useful trial.
Start a conversation