Trial within a defined scope
Test the change in a contained process.
To verify. Agree verification criteria and a way back to the previous situation.
How do you introduce a change that people can make their own?
A procedure can be approved without ever really being adopted. The discussion brings out what will make it workable.
The question first.
Then the system.
An organisation needs to introduce a new process. Before launch, it wants to compare the alternatives and the conditions for adoption with those who will have to make it work.
What evidence is needed. Current process, issues gathered, constraints, skills, dependencies and resources. Expected benefits must be kept separate from results already observed.
The quality of the discussion
starts with the people at the table.
Who sits at the table is part of the project, not a by-product of the technology. The roles listed here are a proposal to be adapted to the organisation.
ManagementProcess ownersOperational staffHuman resourcesIT and information systemsContacts from the services involved
The question not to forget
Who lives with the effects, but is not in the room?
Barely visible activities, transition workloads, people not represented at the design tables. Direct involvement comes before modelling.
Not the right answer in advance.
The reasons for each alternative.
These options are illustrative. In the pilot they are reworked from the evidence and constraints of the chosen process.
Introduce in phases
Distinguish preparation, launch and verification.
To verify. Make dependencies and support capacity explicit.
Rethink the proposal
Revise the intervention in light of the issues raised.
To verify. Also accept the outcome of not going ahead.
A documented process.
A verification to agree on.
A reasoned change plan: alternatives, conditions for adoption, commitment required, responsibilities and verification criteria.
- 01Issues raised before launch
- 02Clarity of responsibilities and prerequisites
- 03Adoption indicator defined in the pilot
These are proposed criteria, not results already measured. Baseline, sources, timescales and thresholds must be set before launch.
Explore the process / Guided reading
The question is scoped.
An organisation needs to introduce a new process. Before launch, it wants to compare the alternatives and the conditions for adoption with those who will have to make it work.
Predefined editorial content. It is not a simulation run by an AI model and it does not produce a decision.
It starts with a real questionDoes this question concern you?
Does this question concern you?
Let’s make it concrete.
Bring your organisation’s context. The first step is to understand whether the conditions exist for a useful trial.
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